What we collect
Account details, basic usage signals, and the messages you send us through support or sales contact.
We only collect information needed to provide the service, and we explain the basics in plain language.
Last updated: March 26, 2026
At a glance
This is the public baseline for how we collect, use, share, and protect information. It is written to be readable, not theatrical.
Account details, basic usage signals, and the messages you send us through support or sales contact.
To operate the service, improve reliability, answer requests, and understand whether the public site is working as intended.
Only with the service providers or legal processes needed to host, support, secure, or lawfully operate the service.
You can contact us to ask for access, correction, deletion, or more clarity about how information is handled.
In plain language
These sections explain the main principles behind the public site and service. They are intentionally general and should not be misread as unsupported compliance claims.
We try not to collect information that does not help us provide the service.
When you register, contact support, request a demo, or interact with public pages, we may receive the basic information you choose to provide, such as your email address, name, company name, or the content of your message.
When you browse the site or use the product, we may also record basic technical signals such as visit times, browser type, device information, page paths, error logs, or events related to reliability and abuse prevention.
We use information to provide, maintain, and improve the service, including creating accounts, responding to questions, troubleshooting issues, understanding common usage paths, and improving the public site and product experience.
We may also use it to send important notices, service-related updates, support responses, or follow up on the business and product conversations that you start with us.
We may rely on trusted infrastructure, analytics, or support providers to host the site, understand reliability issues, or help us answer your questions.
We do not sell your information as a standalone product. We may share limited information when needed to provide the service, comply with law, protect users and the service, or support a reasonable business transfer.
To keep the site and service working, we may use cookies, local storage, or similar technologies for session state, language preference, security settings, and comparable essential functions.
We may also keep limited analytics and diagnostic logs so we can understand which pages are used, where errors happen, and which public entry points are actually useful to people evaluating the product.
We generally keep information for a reasonable period that supports the purposes described above, and we may keep it longer when required for legal, accounting, audit, abuse-prevention, or dispute-handling reasons.
We use reasonable organizational and technical safeguards such as access controls, encryption in transit, exposure minimization, and periodic review. No online system can honestly promise perfect security.
If you want to access, correct, or delete relevant information, or if you want to understand how a specific category of data is handled, you can contact us using the email below.
If our privacy practices, service structure, or information handling changes in a meaningful way, we will update this page and refresh the visible update date.
Contact
If you need access, correction, deletion, or a clearer explanation of how information is handled, email the privacy contact directly.
privacy@optibyte.cn